Google Business Profile is the source for the business data shown here, last checked 2026-09-10.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Customers consistently report fast response times, often within an hour even on holidays, and praise named technicians like Joey, Greg, and Donovan for friendly, thorough work. No complaints appear in recent reviews; the 4.9 rating across 178 Google reviews reflects strong satisfaction with both plumbing and heating jobs.
Dustin and his team deliver finished bathrooms that match their promises, with pricing reviewers consistently describe as fair against competing bids. Communication runs from the owner level down through project managers like Joe and office staff like Danielle, who stay responsive even weekends. The work itself-framing, plumbing, flooring, finishing-consistently earns praise for precision. Renovation surprises, whether hidden plumbing or 1943-era obstacles, don't derail timelines; the crew adapts with creativity rather than cost overruns. Dust control, protective sheeting, and cleaned-up sites are mentioned often enough to stand out as unusual care for a remodel team. Staff names that appear across reviews (Dustin the owner, Joe and Mike as project managers, Gustavo, Julio, Bes, Victoria, Guillermo, Danielle in the office) suggest a stable crew working multiple bathroom, kitchen, and basement projects. Bathroom-specific work ranges from walk-in shower conversions and demo work to full renovations of original 1943 baths with custom finishes like purple grout. Timelines routinely finish early or on-time; one customer trapped in a hotel after a prior contractor's failure had this team rebuild a full kitchen in five weeks.
Strong performance from named technicians like Jacob, but persistent reliability and communication failures undermine the business. Reviewers report repeated unanswered calls, no-shows without notice, and dismissive phone staff. When crews do arrive, work is often competent and prices fair, yet the unpredictability and unprofessional handling of customer concerns deter repeat business.
Last updated 2026-09-10