Do you work on older homes with unexpected issues?

Yes. Reviewers specifically praise the team's ability to handle 1943-era bathrooms and other old-house surprises without derailing timelines or budgets. Dustin has renovation experience and explains hidden challenges before work starts.

How does communication work during a project?

Dustin or your project manager stays responsive throughout, including weekends. They explain choices, answer questions, and provide regular updates. Office staff like Danielle help with design decisions at the showroom.

Do projects typically finish on time?

Yes. Multiple reviews note on-time or early finishes. One recent kitchen remodel completed in five weeks, ten days ahead of contract. Pricing is also confirmed transparent and updated upfront for changes.

Connecticut Custom Creations™

Updated 2026-09-10 · 8,697 reviewed · 990 listed · Scored from 55 Google reviews · How we rank ›

4.9(55) 87 composite score See reviews on Google ✓ Google-verified

Plumbing & Fixture InstallationTile & Flooring WorkFull Bathroom Renovation

Location: Newington
Services: Plumbing & Fixture Installation, Tile & Flooring Work, Full Bathroom Renovation
Reviews: 55
Best for: Homeowners with 1943-era or older bathrooms needing renovation; anyone comparing multiple contractor bids.

Google Business Profile is the source for the business data shown here, last checked 2026-09-10. Details taken from their website were fetched 2026-09-10.

What reviewers think

Dustin and his team deliver finished bathrooms that match their promises, with pricing reviewers consistently describe as fair against competing bids. Communication runs from the owner level down through project managers like Joe and office staff like Danielle, who stay responsive even weekends. The work itself-framing, plumbing, flooring, finishing-consistently earns praise for precision. Renovation surprises, whether hidden plumbing or 1943-era obstacles, don't derail timelines; the crew adapts with creativity rather than cost overruns. Dust control, protective sheeting, and cleaned-up sites are mentioned often enough to stand out as unusual care for a remodel team.

Staff names that appear across reviews (Dustin the owner, Joe and Mike as project managers, Gustavo, Julio, Bes, Victoria, Guillermo, Danielle in the office) suggest a stable crew working multiple bathroom, kitchen, and basement projects. Bathroom-specific work ranges from walk-in shower conversions and demo work to full renovations of original 1943 baths with custom finishes like purple grout. Timelines routinely finish early or on-time; one customer trapped in a hotel after a prior contractor's failure had this team rebuild a full kitchen in five weeks.

Praised for

owner engagement and follow-through
fair and transparent pricing
responsive communication and project management
skilled craftsmanship and attention to detail
handles old-house challenges well

skilled-craftsmanshipfair-pricingresponsiveattention-to-detailpunctualprofessionalismclean-worksitedesign-expertisequality-materials

Best for: Homeowners with 1943-era or older bathrooms needing renovation; anyone comparing multiple contractor bids.

Think twice if: No material concerns emerge from the review set.

Strengths

owner-led communication and oversight
fair pricing compared to competing bids
reliable on-time and early finishes
experienced with old-house surprises and code issues

Worth knowing

Owner Dustin manages projects and visits sites beforehand to understand renovation scope; has plumbing and framing background
Project managers Joe and Mike handle day-to-day site communication and decisions
Office manager Danielle assists with showroom material selection and colors
Crew includes named tradespeople (Gustavo, Julio, Bes, Victoria, Guillermo) across multiple projects
Dust control and protective sheeting during demo emphasized as above-average care
One project completed full kitchen remodel in 5 weeks after prior contractor failed; finished 10 days ahead of contract date

What reviews say by service

Full Bathroom Renovation: Multiple full renovations of original 1943 and modern bathrooms completed on time with attention to custom finishes and design wishes.
Walk-In Shower & Tub Conversions: Tub-to-shower conversions handled with thorough bidding, cost-saving suggestions, and clean installation.
Plumbing & Fixture Installation: Fixture and plumbing work completed with precision alongside drywall and electrical, noted as matching specifications and plans.
Custom & Luxury Bathroom Design: Office staff and owner provide finish and fixture selection guidance; custom details like purple grout embraced and executed well.
Tile & Flooring Work: Flooring work across bathrooms and kitchens completed to customer satisfaction as part of full remodels.

How it compares

Rated 4.9 against a 4.67 average across the 333 plumbing & fixture installation businesses listed here.
Has more Google reviews than 89% of the businesses in this directory.

How did this business earn its score?

How We Rank

Star rating 89

Review volume 76

Review recency 100

Review sentiment 81

Profile completeness 100

Verification 30

Rating breakdown

Questions people ask

Do you work on older homes with unexpected issues?: Yes. Reviewers specifically praise the team's ability to handle 1943-era bathrooms and other old-house surprises without derailing timelines or budgets. Dustin has renovation experience and explains hidden challenges before work starts.
How does communication work during a project?: Dustin or your project manager stays responsive throughout, including weekends. They explain choices, answer questions, and provide regular updates. Office staff like Danielle help with design decisions at the showroom.
Do projects typically finish on time?: Yes. Multiple reviews note on-time or early finishes. One recent kitchen remodel completed in five weeks, ten days ahead of contract. Pricing is also confirmed transparent and updated upfront for changes.

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Connecticut Custom Creations™

What reviewers think

Strengths

Worth knowing

What reviews say by service

How it compares

How did this business earn its score?

Rating breakdown

Questions people ask

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