Google Business Profile is the source for the business data shown here, last checked 2026-09-10.
Strong reviews for mold remediation work and occasional praise for individual crew members obscure serious structural problems. Multiple customers report unfinished projects, broken tile, shower leaks, and months-long delays. Two recent one-star reviews highlight a legal dispute over deposit refunds, lapsed licensing, and undisclosed estimate fees that overshadow any positive renovation experiences.
The business shows inconsistent execution across its service areas. Mold inspection and treatment draw consistently high marks, particularly with Franco and Marco's involvement. Full bathroom renovations and tile work tell a different story: incomplete floors, sloppy drywall installation, misaligned fixtures, and follow-up promises that go unfulfilled. One reviewer waited a year for promised repairs that never arrived.
All three five-star reviews credit Paul, the owner, for fast work at reasonable cost. Customers praise grab bar installation, wheelchair ramp placement, and stair chair lift setup, with no complaints noted.
Staff members like Mansur, Victoria, Jahquite, and Cristian earn consistent praise for understanding what customers need and guiding them through product selection without pressure. The showroom lets contractors and homeowners order tile, flooring, vanities, cabinets, and fixtures in one visit, with design help built in. Repeat customers span decades-one has worked with ProSource for over 30 years-and refer friends regularly. Teams handle both straightforward orders (a two-piece toilet with accessories) and complex projects (year-long master bathroom remodels). The Milford location maintains thoroughness and detail across every job, from initial quote to final delivery.
Bath Planet (operating as US Remodeling Group) completes most jobs in a single day, with crews arriving on time and leaving spaces spotless. Installers like James, Miguel, Sheldon, and Gary earn consistent praise for skill, respect for the home, and attention to detail, while salespeople guide customers through options without pressure. Walk-in shower conversions stand out as their forte; financials and full remodels are also documented. Small-scale projects and full gut jobs alike finish with debris removed and cleanup complete. The company's walk-in shower products carry a lifetime USA warranty. Pricing is described as straightforward and competitive. No major complaints surface in recent reviews.
Last updated 2026-09-10