Connecticut Bathroom Remodeler Guide
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Mike's Factory Direct

Updated 2026-09-10 · 14,812 reviewed · 535 listed · Scored from 301 Google reviews · How we rank ›

4.7(301) 84 composite score See reviews on Google ✓ Google-verified
Tile & Flooring WorkPlumbing & Fixture InstallationAccessible & Aging-in-Place RemodelingFull Bathroom Renovation
Mike's Factory Direct
Location
Old Hill, Westport
Services
Tile & Flooring Work, Plumbing & Fixture Installation, Accessible & Aging-in-Place Remodeling
Reviews
301
Best for
homeowners looking for bath cabinets and fixture advice, or spa service from a familiar technician.

Google Business Profile is the source for the business data shown here, last checked 2026-09-10. Details taken from their website were fetched 2026-09-10.

What reviewers think

Most customers experience reliable, courteous service from named technicians like Bill, Danny, and Jimmy who arrive on time and explain repairs thoroughly. Staff knowledge spans hot tub care to cabinet selection. However, delivery coordination and follow-up service have been inconsistent; some customers waited months for correct inventory, faced gaps in notification after service visits, and discovered unfinished work that required callbacks.

Praised for
  • punctual and professional technicians
  • knowledgeable staff guidance
  • quality materials and products
  • staff go above and beyond
  • pleasant and courteous service
Watch-outs
  • delivery delays and scheduling problems
  • incomplete or delayed follow-up service
  • operational communication gaps
  • equipment failure during delivery
  • inventory mistakes
punctualskilled-craftsmanshipattention-to-detailresponsiveproject-delayspoor-communicationquality-materialsprofessionalism
Best for: homeowners looking for bath cabinets and fixture advice, or spa service from a familiar technician.
Think twice if: Delivery timelines are unpredictable; order early and confirm inventory before committing. Service coordination and follow-up can lag.

Strengths

  • named technicians known for going the extra mile
  • knowledgeable staff across products and maintenance
  • quality materials at reasonable prices versus big-box competitors

Worth knowing

  • Bill is named repeatedly as a sales guide and account manager who handles follow-up
  • Technicians named: Danny, Jimmy Garcia, Byron, Alberto, Matt (sales exec)
  • In-home consultation and test soak offered
  • Licensed contractor in CT (lic #0651129) and Westchester, NY (lic #30578H18)
  • Established 1999
  • Spa moving and sauna packing services mentioned
  • Cabinet and countertop consultation reported as knowledgeable and non-pressured

What reviews say by service

Plumbing & Fixture Installation
Technicians praised for professionalism and thorough repair work on hot tubs and spas; one customer noted missing electrical guidance led to unexpected contractor costs.
Tile & Flooring Work
Limited evidence; one review mentions cabinets and countertops with praise for quality and reasonable pricing versus big-box stores.
Accessible & Aging-in-Place Remodeling
No clear evidence in reviews.
Full Bathroom Renovation
Cabinet and countertop selection flagged as helpful and non-rushed, but bathroom renovation depth is not elaborated.

How it compares

  • Rated 4.7 against a 4.7 average across the 291 tile & flooring work businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How did this business earn its score?

How We Rank
Star rating 80
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
271
4
9
3
1
2
6
1
14

Questions people ask

Do you offer a test before purchase?
Yes, their website lists in-home consultation and hot tub test soak services.
Can you move or relocate my existing spa or sauna?
Yes; the business offers hot tub moving services, and one recent review confirms they disassembled and wrapped an infrared sauna for relocation.
Will you remove my old hot tub before delivering a new one?
They offer removal as part of delivery agreements, though one customer had the removal cancelled last-minute due to staffing and had to arrange their own removal.
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Last updated 2026-09-10