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KOHLER Store Westport by Plimpton & Hills

Updated 2026-09-10 · 13,576 reviewed · 770 listed · Scored from 72 Google reviews · How we rank ›

4.8(72) 83 composite score See reviews on Google ✓ Google-verified
Plumbing & Fixture InstallationFull Bathroom Renovation
KOHLER Store Westport by Plimpton & Hills
Location
Greens Farms, Westport
Services
Plumbing & Fixture Installation, Full Bathroom Renovation
Reviews
72
Best for
Homeowners and designers planning bathroom renovations who value hands-on shopping and personalized design advice.

Google Business Profile is the source for the business data shown here, last checked 2026-09-10. Details taken from their website were fetched 2026-09-10.

What reviewers think

Most bathroom renovators and home builders credit Kohler Westport's showroom and named staff-Gina, Gardner, Melissa, Terrance, and Lauren-for patient design consultation and quick fixes when orders went wrong. A minority encountered disinterested or dismissive salespeople, and one noted prices matched the Kohler website despite visiting in person.

Praised for
  • knowledgeable staff by name
  • patient design guidance
  • responsive problem-solving
  • high-quality products
  • personal follow-up
Watch-outs
  • inconsistent sales attention
  • pricing matches online
  • dismissive initial interactions
skilled-craftsmanshipdesign-expertiseresponsiveprofessionalismquality-materialsattention-to-detail
Best for: Homeowners and designers planning bathroom renovations who value hands-on shopping and personalized design advice.
Think twice if: Sales service can be uneven; showroom pricing does not consistently beat online. Expect to pay showroom rates even for consultation.

Strengths

  • working displays for fixtures and finishes
  • named design experts on staff
  • fast problem resolution with 24-hour swaps
  • detailed layout guidance and coordination

Worth knowing

  • Named staff include Gina Balducci, Gardner, Melissa Sherwood, Terrance, and Lauren
  • 24-hour order exchange on incorrect items documented
  • Detailed dimensional layouts drawn for renovation planning
  • Same-day replacement sourcing reported when items arrived damaged
  • Long-term customer relationships mentioned (2.5+ years with repeat clients)

What reviews say by service

Plumbing & Fixture Installation
Staff helped customers narrow product lines and select tubs, toilets, mirrors, and faucets with knowledgeable guidance.
Tile & Flooring Work
Showroom visit preferred over online ordering to see finishes and fixtures in person; limited detail on tile-specific praise.
Full Bathroom Renovation
Named consultants provided design layouts, electrical planning coordination, and fixture coordination through remodel phases.

How it compares

  • Rated 4.8 against a 4.66 average across the 274 plumbing & fixture installation businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How did this business earn its score?

How We Rank
Star rating 85
Review volume 81
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
66
4
1
3
2
2
1
1
2

Questions people ask

Can I see products before buying?
Yes, the store features working displays of faucets, sinks, showers, and fixtures in various finishes, allowing you to see and touch items before ordering.
What happens if my order arrives damaged or wrong?
The store has sourced replacements the same day and shipped correct items within 24 hours, according to recent reviews.
Can staff help me plan electrical and layout for my renovation?
Yes, design consultants have drawn detailed dimensional layouts for customers' electrical, tile, and fixture planning.
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Last updated 2026-09-10