Google Business Profile is the source for the business data shown here, last checked 2026-09-10.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Most customers report quick response times and fair-priced work, often praising Rich DeCola and senior technician Nick by name. However, a subset of older reviews cite botched installations, inadequate follow-up, and one serious allegation of unlicensed HVAC service. Recent reviews (past two years) are consistently positive, suggesting either improved practices or a shift in reviewer base.
Over nearly two decades of consistent five-star work, Rousseau's crew earns trust by fixing what other plumbers failed at, charging less, and showing up when homeowners need them most. Named technicians like Jarrett, Morgan, and Maya handle everything from emergency water heater swaps to complex drainage replacements with professionalism and a rare willingness to do free or minimal-cost repairs that restore confidence in the trade.
Reviewers consistently report smooth shopping from showroom visit to installation, backed by named staff who listen without pushing. Josh, Barbara, Walter, Jose, and Patti appear frequently in positive accounts. Granite, quartz, and marble countertops come out on time and to spec; one customer noted delivery crews scratched a painted wall, though installation work itself was praised. Repeat business is common. The business sells kitchen and bathroom countertops (granite, quartz, quartzite, marble), vanities, sinks, and backsplash materials. Their website states free in-home measurement and estimates across Connecticut. One reviewer highlighted accessible parking for truck drivers; several mention job completion ahead of or on schedule.
Last updated 2026-09-10