Will J&M come out on nights or weekends?

Yes. Multiple customers report weekend and after-hours emergency calls answered and work completed the same day or within 48 hours.

What happens if there's a problem after they finish?

Recent complaints indicate difficulty reaching the owner for warranty work or post-job fixes. One customer's hot water heater failed within a year and calls went unanswered.

How long does a water heater installation typically take?

One customer reported a full Rinnai replacement from quote to completion in two days.

J & M Plumbing & Construction LLC

Updated 2026-09-10 · 11,122 reviewed · 927 listed · Scored from 24 Google reviews · How we rank ›

4.2(24) 51 low data composite score See reviews on Google ✓ Google-verified

Full Bathroom RenovationPlumbing & Fixture Installation

Services: Full Bathroom Renovation, Plumbing & Fixture Installation
Reviews: 24
Ranking: #562 in Full Bathroom Renovation
Best for: customers with heating or hot water emergencies who can closely manage timelines and scope

Google Business Profile is the source for the business data shown here, last checked 2026-09-10.

What reviewers think

When J&M shows up, the work is often solid and the crew knows their trade. But getting them to finish on time and respond to callbacks remains a chronic problem that has led several customers to small claims court.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Older reviews (7-8 years ago) skew heavily positive with praise for responsiveness and quality. Newer complaints (4-5 years ago) focus on deposit taking followed by silence and missed appointments, suggesting a shift toward project management breakdown.

Praised for

responsive when engaged
knowledgeable technicians
quality work on plumbing and heating
emergency availability

Watch-outs

no-shows and missed appointments
unresponsive after payment
poor communication and follow-up
incomplete work and scope confusion

skilled-craftsmanshipresponsiveproject-delayspoor-communication

Best for: customers with heating or hot water emergencies who can closely manage timelines and scope

Think twice if: you need reliable follow-up after the job or cannot afford project delays and unresponsiveness

Strengths

can handle emergency calls outside normal hours
technicians understand heating and water heater systems in depth
willing to work weekends in urgent situations

Worth knowing

Michael (the 'M' in J&M) handles quotes and scheduling directly
Responds to emergency calls on weekends and holidays
Customers report no-shows, cancelled appointments, and unanswered calls after deposit taken
One customer paid $10,000 for a Rinnai tankless boiler that failed within one year and was unable to reach Michael for repair
Another customer reported scope creep and incomplete work on a $2,000 multi-item job
Positive reviews highlight same-day or two-day turnarounds for hot water heater replacements

What reviews say by service

Plumbing & Fixture Installation: Hot water heater and fixture installation praised for speed and know-how when completed, but marred by no-shows and unresponsiveness when work stalls
Full Bathroom Renovation: Limited direct evidence; one customer report of kitchen sink relocation and related work describes scope confusion and incomplete tasks

How it compares

Rated 4.2 against a 4.67 average across the 322 plumbing & fixture installation businesses listed here.
Has more Google reviews than 74% of the businesses in this directory.

How did this business earn its score?

How We Rank

Star rating 64

Review volume 61

Review recency 0

Review sentiment 49

Profile completeness 50

Verification 0

Rating breakdown

Questions people ask

Will J&M come out on nights or weekends?: Yes. Multiple customers report weekend and after-hours emergency calls answered and work completed the same day or within 48 hours.
What happens if there's a problem after they finish?: Recent complaints indicate difficulty reaching the owner for warranty work or post-job fixes. One customer's hot water heater failed within a year and calls went unanswered.
How long does a water heater installation typically take?: One customer reported a full Rinnai replacement from quote to completion in two days.

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Full Bathroom RenovationPlumbing & Fixture Installation

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