- What can I expect during the design process?
- Designers like Uli and Susan listen carefully to your ideas and needs before finalizing the plan. Reviews note the pace is collaborative and unhurried.
- How long does installation typically take?
- One reviewer noted 'the process was very smooth and quick.' Another was contacted when installers were close to arriving within the stated timeframe.
- Will someone follow up after my project is done?
- Frank Davis is noted for proactive post-install contact, and one customer recalls him checking on installation progress and calling after completion to confirm satisfaction. However, one complaint describes unresolved follow-up on a returned item left at the Hartford location.