Google Business Profile is the source for the business data shown here, last checked 2026-09-10. Details taken from their website were fetched 2026-09-10.
Jay Nadeau and Ethics Home Building have earned universal five-star reviews across 25 projects spanning decks, garages, additions, and bathrooms. Reviewers consistently praise his honesty, meticulous work, responsiveness, and willingness to solve problems beyond the original scope, often without charging extra.
The business operates across Western and Central Connecticut and stands out for clear communication, punctuality, and treating each project like a long-term investment in the homeowner's satisfaction. Many clients have returned for multiple projects and actively recommend him to others.
Three reviews over nine years paint a consistent picture: customers faced delivery delays (7 weeks quoted, then fulfilled next day elsewhere), lost orders, and undisclosed installation fees. One flooring job cost $2,000 more than initially presented; staff responses to complaints were dismissive or rude.
Strong repeat customer base praises Garry Martin and his crew for finishing projects on time and within budget, with particular strength in water damage recovery and bathroom overhauls. However, three separate one-star reviews document serious problems: unprofessional conduct, failure to complete insurance-claim work with no written contract, and customer out-of-pocket losses from additional damage during demolition.
Fontaine's technicians consistently diagnose problems accurately and explain work clearly, with standout staff like Devin and Mike earning repeat customers. The business shines on emergency calls and complex installations (water filtration systems, boiler replacements), though one recent complaint flags difficulty reaching them by phone or email to book initial appointments. Their strength lies in honesty and candor. Reviewers describe being saved money by technicians who recommend only necessary repairs, and grateful first-time homebuyers who felt at ease throughout projects. The team responds same-day for urgent leaks and tackles tight-space plumbing challenges without overcomplicating solutions.
Last updated 2026-09-10