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Better Built Basements, LLC

Updated 2026-09-10 · 13,576 reviewed · 770 listed · Scored from 91 Google reviews · How we rank ›

4.6(91) 76 composite score See reviews on Google ✓ Google-verified
Custom & Luxury Bathroom DesignFull Bathroom RenovationTile & Flooring WorkPlumbing & Fixture InstallationAccessible & Aging-in-Place RemodelingWalk-In Shower & Tub Conversions
Better Built Basements, LLC
Location
Kensington, Berlin
Services
Custom & Luxury Bathroom Design, Full Bathroom Renovation, Tile & Flooring Work
Reviews
91
Ranking
#89 in Custom & Luxury Bathroom Design
Best for
Basement renovations and fixture upgrades in smaller scope; homeowners who prefer direct work authorization over design collaboration.

Google Business Profile is the source for the business data shown here, last checked 2026-09-10. Details taken from their website were fetched 2026-09-10.

What reviewers think

Most basement and fixture jobs earn strong praise for clean work and reliability, but larger projects reveal gaps in design communication and project management. Tradespeople consistently impress; Randy and Jim's handling of questions and delays frustrates clients on kitchens and complex builds.

Praised for
  • skilled craftsmanship and finishing
  • professional and courteous staff
  • responsive communication on many projects
  • value and competitive pricing
  • on-time and on-budget for smaller jobs
Watch-outs
  • poor communication during design and larger projects
  • work ordered without customer approval
  • delays and lack of proactive updates
  • management rudeness and dismissiveness
  • subcontractor coordination issues
skilled-craftsmanshippunctualfair-pricingpoor-communicationproject-delaysclean-worksiteattention-to-detailquality-materialsprofessionalismbudget-overruns
Best for: Basement renovations and fixture upgrades in smaller scope; homeowners who prefer direct work authorization over design collaboration.
Think twice if: Planning a large kitchen or multi-room project; expect design communication delays and verify all changes in writing before work begins.

Strengths

  • Tradespeople known for attention to detail and professionalism
  • Competitive pricing on smaller projects and fixture work
  • Strong track record on basement finishing
  • Open seven days a week

Worth knowing

  • Tradespeople named: Randy (design lead), Dave, Dominick, Mike, Jeremy, Noi, Kaitlyn, Jake Barnett (project manager)
  • Basement window replacement and egress windows completed
  • Kitchen sink and countertop work done in one day
  • Owner Jim Tranmer involved in management decisions
  • Vinyl flooring work praised for on-time, careful installation
  • Subcontractor coordination cited as source of delays in some projects

What reviews say by service

Full Bathroom Renovation
Half-bath addition to large basement project handled well; larger kitchen/bathroom scope reveals design communication problems.
Tile & Flooring Work
Vinyl flooring installation done on time with care and craftsmanship.
Plumbing & Fixture Installation
Kitchen sink and disposal swap completed cleanly in one day with problem-solving approach.
Custom & Luxury Bathroom Design
Design process marred by Randy ordering work before finalizing specs with clients; work executed well once approved.

How it compares

  • Rated 4.6 against a 4.8 average across the 197 custom & luxury bathroom design businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How did this business earn its score?

How We Rank
Star rating 75
Review volume 85
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
79
4
1
3
2
2
3
1
6

Questions people ask

Are you open on weekends?
Yes. The business publishes hours seven days a week.
Do you install plumbing fixtures like sinks and disposals?
Yes. One reviewer had a kitchen sink and disposal installed in a single day. However, their website does not list appliance installation as a service.
Can you work in my town?
If you are in Berlin, Hartford, West Hartford, Farmington, Avon, Simsbury, Glastonbury, Wethersfield, or nearby Fairfield County areas, they serve your area based on past projects.
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Last updated 2026-09-10